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Return Policy

Return and Refund Policy

Last updated: March 27, 2022


Thank you for shopping at Xarazo Marketplace which is accessible from (

Here we will talk about the Return & Refund Policy which is followed by Xarazo Marketplace. So directly coming to the point, for any reason, you are not completely satisfied with a purchase from, then We are recommending you to review our policy on returns and refunds.

The following terms are applicable for any products that You purchased with Us.


Conditions for Returns:

In order for the Goods to be eligible for a return, please make sure that:

·        The Goods were purchased in the last 7 days

·        The Goods are in the original packaging

.        The Goods are unopened


The following Goods cannot be returned:

·        The supply of Goods made to Your specifications or clearly personalized.

·        The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·        The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·        The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion***

Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods:

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: (Main Hub)

Plot-8, Road-10, Section-6, Mirpur, Dhaka 1216, Bangladesh

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

Gift certificates are not applicable for return or refund.


Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By phone number: +880 1774 054910